FIND WHAT YOU’RE LOOKING FOR
COMMON QUERIES
At Devour Toys, the complete satisfaction of our customers is our top priority - and that includes providing answers to all those curious questions. For quick answers, check out some of our frequently asked questions below. Any questions, feel free to email our customer service directly.
INTERNATIONAL / DOMESTIC SHIPPING:
Devour Toys offers international shipping service for all our valued customers world wide.
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International Shipping: Shipping cost varies by weight & destination. Delivery can take anywhere between take 7-15 business days. All international orders may be subjected to Custom & Duty Tax and inspection. International tax varies between countries, we will not include tax /custom fee in your total payment when purchasing. Instead, our customers will be responsible for the tax and custom fee when product is delivered or picked up at shipping destination.
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*All international shipping voids Free Shipping promo.
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Domestic shipping: Standard shipping cost starts at $9.99 and increases by weight & destination, with special offer of Free Standard Ground Shipping when purchasing $99.99 or more.
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Domestic Shipping Guide:
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Standard 4lbs max (5-10 Business Days) $9.99
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Economy 4lbs & up (3-5 Business Days) $17 & up
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*UPS Services will not deliver to P.O Box
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International Shipping Guide:​
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Priority (3-5 Business Days) Flat Rate $55
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Standard (7-12 Business Days) Flat Rate $25
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Once order is place, we will reach out to verify shipping address.
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At the moment, we are only offering a FLAT Rate for all international shipping. Rate is an avg base on our current customers and shipping rates may change in the future. If an international customer actual shipping rate is above our FLAT Rate charge, DevourToys.com have the right to seek the actual cost of shipping from customer or simply cancel the order without notice.
Shipping Carries:
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USPS
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UPS
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Fedex
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DHL
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Ontrac
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Standard shipping for all domestic customers within the 50 states along with D.C. All orders will be ship from our California distribution warehouse. Orders placed before 11am PST, will be shipped same day (exclude Sat-Sun warehouse close). Orders placed between Saturday - Sunday will be process on Monday morning. National holidays may affect shipping service.
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Order tracking:
All orders will come with shipping tracking number, once customer order is processed.
Please feel free to contact us if you have any questions regarding your order or tracking.
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Holiday Shipping:
Please understand that holidays may affect shipping delivery time. For these reasons, we ask all customers to have their orders placed a week ahead. We will not guarantee our usual delivery time for Domestic or International orders, shipping companies usually resume service the following day after said holiday. Delivery delay usually between 1-3 business days.
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Cancellation:
We request that cancellation be made before 11:59 am PST, same day the order was placed. We cannot cancel orders after 11:59 am PST, as order will have been processed and picked up by our shipping providers. Orders made after 3 pm PST, have the option to cancel before 11: 59 am PST the following day.
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*We want to make your shopping experience friendly. Under certain circumstances - if orders haven't been processed after said time, we will attempt to cancel the order. Please email customer service for cancellation.
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SHIPPING PROMOTION:
We praise ourselves in LIGHTING FAST handling. If we fail to email our customers' their order tracking # within 24 hrs., we will discount 10% off from your order (excludes shipping). Discount will be in the form of store credit towards future purchase. We will email a special promo code designated for this purpose.
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Promo Voided:
Subjected to National holidays where carrier services are unavailable. Orders placed the day before & on holidays voids this promo. Orders placed on weekends (Saturday - Sunday) voids this promo, due to operational hours Monday - Friday.
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*Shipping promotional rules & terms subjected to changes unannounced, promotion may end without notice.
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PAYMENT METHODS WE ACCEPT?
We accept major national credit card company, such as Master card, Visa, Discover.
We use Paypal payment service as our provider to fulfill these payment transaction.
RETURN POLICY?
All products are back by a 30 day return policy.
Item must meet the following criteria to be accepted:
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1. Wrong item received: We ask that the item package to be left as is, unopened and sealed for return.
2. Damaged item from carrier: Package must not be open, product must be visibly damage
3. Manufacture defect: This covers Electrical issue, mechanical issue, non-operational.
4. Promotional Closeout items are non-refundable (Final Sale)
5. Due to the nature of the products, open or used items will not be acceptable for returns.
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Change of opinion and simply want to return the item? For whatever reason why you've changed your mind, we got you covered. Unopen undamaged item can be returned within 30 days on receipt of delivery. We only ask that our wonderful customers inform us of the reasoning, so we can make your shopping experience that much more exciting. Store credit will be provided and a 20% restocking fee will be enforced.
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Example: If an item cost $10, we will enforce the 20% restocking fee and credit $8.
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Contact us to initiate the return process, we will email a Return Request Form.
All refunds will be made after claim is verified. All refunds/returns claims are subjected to the 30 day period. In the message box, please reference the item #, order #, customer service will then provide an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA #, unauthorized returns will not be accepted and item will be dispose of.
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When returning item, please include a copy of the "Return Request Form"
This allows us to process the return in a timely manner.
All forms of Returns/Refund are voided after 30 days of purchase.
For further warranty, please seek manufacturing warranty if applicable.